{"id":1745,"date":"2020-07-01T11:14:49","date_gmt":"2020-07-01T11:14:49","guid":{"rendered":"https:\/\/cleopatrahotels.com\/?page_id=1745"},"modified":"2020-07-01T17:52:41","modified_gmt":"2020-07-01T17:52:41","slug":"covid19","status":"publish","type":"page","link":"https:\/\/cleopatrahotels.com\/?page_id=1745","title":{"rendered":"Action Plan"},"content":{"rendered":"\n<div class=\"wp-block-button alignright\"><a class=\"wp-block-button__link has-text-color has-very-dark-gray-color has-background has-vivid-cyan-blue-background-color\" href=\"https:\/\/cleopatrahotels.com\/?page_id=1756\"><strong>\u03a3\u03c7\u03ad\u03b4\u03b9\u03bf \u0394\u03c1\u03ac\u03c3\u03b7\u03c2 \u03c3\u03c4\u03b1 \u0395\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ac<\/strong><\/a><\/div>\n\n\n\n<p><strong>Action Plan<\/strong><\/p>\n\n\n\n<p>The aim of\nthe action plan is to prevent the occurrence and effective management of\nsuspicious cases in order to limit the expansion to the staff and tenants.<\/p>\n\n\n\n<p>The action\nplan complies with the recommendations of EODY and will be revised according to\ndevelopments.<\/p>\n\n\n\n<p>With the\naction plan, it is presented in writing, the measures to prevent and manage\nsuspicious cases from the tourist accommodation through protocols.<\/p>\n\n\n\n<p>&nbsp;<strong>In particular:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The management of the\naccommodation (Cleopatra Collection Hotels) appoints as coordinator for the\nsupervision of the protocol\u2019s application the General Manager and CEO of the\ngroup Mr. Alexandros Zafiropoulos.<\/li><li>The fact that the staff is\ntrained in compliance with the protocol or the individual protocols per\ndepartment of the accommodation is reflected with a corresponding report of the\nindividuals; the duration and the manner of training (eg distance learning,\ntraining from outside accredited partner, etc.). The e-learning method is\nconsidered necessary and mandatory for all employees.<\/li><li>Cleopatra Collection Hotels &nbsp;has already entered into a collaboration with\na specialist physician (Mrs. Ioanna Chartomatzidou), who acts on the\ninstructions of EODY for the control of COVID-19 and in particular, is trained\nin taking a nasopharyngeal sample for molecular testing from a suspected case.\nAt the same time, in the context of telemedicine, he has the ability to monitor\nhis suspected case and close contacts.<\/li><\/ul>\n\n\n\n<p><strong>Suspected case management plan<\/strong><strong><br>\n<br>\n<\/strong><\/p>\n\n\n\n<p>In\nparticular, for the management of a suspicious case, the plan for dealing with\na suspicious case according to EODY is followed.<\/p>\n\n\n\n<p>The General\nManager,&nbsp;<strong>Mr.Alexandros Zafiropoulos, is appointed responsible<\/strong>&nbsp;for\nthe implementation of the case management plan from the accommodation.<br>\n<strong><br>\nCleopatra Collection hotels have the obligation to disclose contact details to\nthe competent department of the Ministry of Health \/ EODY:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>the person in charge of the\nimplementation of the suspected case management plan,<\/li><li>the physician who cooperates\nwith the secondary health care provider.<\/li><\/ol>\n\n\n\n<p><strong>Accommodation staff<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Responsible statement of each\nstaff member that he \/ she has been informed about the COVID-19 hygiene and\ncase management protocols related to his \/ her area of \u200b\u200bresponsibility.\nTraining plan (by telephone training on mobile or tablet) until July 15 for one\nperson per service (individual protocol) of the accommodation, which will then\neducate the training to the other staff.<\/li><li>Education is at least related\nto the following:<ul><li>The sources and modes of\ntransmission of the virus<\/li><\/ul><ul><li>Information procedures for\nhotel officials and customers themselves<\/li><\/ul><ul><li>Behavior and actions in case\nof illness by staff<\/li><\/ul><ul><li>Methods and practices of\ncleaning and disinfecting the identified points based on the risk and the\npossibility of transmitting the disease<\/li><\/ul><ul><li>Methods of communication and\napproach of visitors<\/li><\/ul><ul><li>Maintaining the basic measures\nto avoid transmitting the virus by diligent and regular hand washing, avoiding\nhandshakes, keeping distance, avoiding contact of hands with eyes, nose and\nmouth and respiratory hygiene<\/li><\/ul><ul><li>Maintaining training files and\ndocumenting recruitment for each employee<\/li><\/ul><\/li><li>Each staff member must\nstrictly adhere to the basic protection measures against COVID-19: practicing\nthorough hand hygiene, physical distancing by customers and other staff, in all\nworkplaces, hotel areas and rest areas, avoiding touching the face and general\npersonal and respiratory hygiene.<\/li><li>Lucy Hotel has already\nprovided each member of the staff with adequate Personal Protective Equipment\nand ensuring the continued adequacy of their supplies.<\/li><li>Staff must stay at home and\nseek medical attention if they have symptoms of the disease, notifying the\nhealth care provider of the accommodation.<\/li><li>A person with symptoms is\nexcluded from work and returns to work if the laboratory test is negative.<\/li><li>It is recommended that staff\nhas their temperature monitored every morning as part of their individual\nresponsibility. Careful monitoring of staff may follow depending on the\nepidemiological picture of the local community\/area.<\/li><li>If a staff member comes in\ncontact with a case, he must report it immediately to the health manager of the\naccommodation and be removed from work.<\/li><\/ul>\n\n\n\n<p><strong>Accommodation log file and event book&nbsp;<\/strong><\/p>\n\n\n\n<p>For the\npurposes of public health, the accommodation management keeps a computer file\nof the staff members and all the people who stayed at the hotel \u2013 name,\nnationality, date of arrival and departure, contact details (address, phone,\ne-mail) -, to make it possible to communicate with close contacts in the event\nof a COVID-19 crash, which may be identified afterwards.<\/p>\n\n\n\n<p>Particular\nattention is paid to the General Regulation on Personal Data Protection (GDPR)\nand to inform all visitors that a file is kept for reasons of public health\nprotection. It is necessary to record and update the service book and events.<\/p>\n\n\n\n<p><strong>Contact<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The accommodation must notify\nthe measures and requirements of the Action Plan to all internal and external\nbodies \/ partners (employees, tenants, contractors, suppliers, visitors and the\ngeneral public) and interested parties.<\/li><li>The website of Cleopatra\nCollection Hotels in the special section COVID-19, has posted the measures and\nthe new policy of the accommodation for taking increased hygiene measures,\nchanges in operating hours of common areas, modification of check-in \/\ncheck-out duration. Respectively, it may follow further information with the\navailable means inside the accommodation (eg in public TVs, in room TVs,\nmarkings \/ sign sat the entrance to the individual public areas and printed\ninformation in the reception).<\/li><\/ul>\n\n\n\n<p><strong>Cleopatra Collection Hotels services<\/strong><\/p>\n\n\n\n<p><strong>Reception service (reception desk \/ concierge)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Staff complies with all the\nnecessary hygiene measures (hand washing), keeps a distance of at least one\nmeter from customers (avoids handshakes, etc.) and follows the rules of\nhygiene.<\/li><li>When requested, it is possible\nto: a) to inform visitors about the policy of the accommodation and the\nmeasures it has taken to deal with any incidents, b) to provide useful\ninformation for health providers, public and private hospitals, reference\nhospitals for COVID-19, pharmacies etc. in the area and c) provision of\nPersonal Protective Equipment.<\/li><li>Special equipment (medical\nkit) for the occurrence of an incident, such as gloves and disposable masks,\nantiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.<\/li><li>Staff &nbsp;is &nbsp;able\nto recognize customer symptoms and report them directly to the health care\nprovider.<\/li><li>Separator glass has been\nplaced on the reception desk (to avoid contacts)<\/li><li>In the reception desk there is\nan antiseptic for use by the customer <\/li><li>Regular disinfection of\nreception desks are in order.<\/li><li>In order to maintain\ndistances, the accommodation applies a suitable configuration of reception (reception\ndesk), addition of floor marking at a distance of two meters where the customer\nwill stand \/ appropriate distance marking in the waiting area, proper\narrangement of furniture and proper queue management to reduce waiting time.<\/li><li>Avoid overcrowding during\ncheck-in \/ check-out<\/li><li>There is an online application\navailable (alternatively) for check in-check out (mobile-concierge), as well as\na web reception service<\/li><li>It is possible to check-in\noutdoor or privately (in room)<\/li><li>Contactless (with credit card\nPOS) payment of accommodation expenses (acceptance of cash in exceptional\ncases), emailing bills, invoices and receipts. is recommended<\/li><li>Disinfection of keys\u2013they are\nplaced in a special container for disinfection.<\/li><li>Extension of check-out and\ncheck-in between stays (check out until 11.00 am and check in from 15.00 pm).\nThis change in the time interval between each check in and checkout is\nmandatory to ensure that between different customers the room is thoroughly\ncleaned and disinfected, as well as that adequate natural ventilation of the\nspace is followed.<\/li><li>It is forbidden for\nnon-residents to enter the rooms<\/li><\/ul>\n\n\n\n<p><strong>Floor services (cleaning, disinfection, housekeeping),\nrooms and common areas<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>&nbsp;Cleaning and\ndisinfection program (see relevant EODY Instructions)<\/li><li>Special instructions for\ncleaning in case of an accident (see relevant EODY Instructions).<\/li><li>Reinforcement of sanitary\nservices in all public areas and especially in \u201chigh risk\u201d objects (eg knobs,\nelevator knob)<\/li><li>Use of robotic cleaning\ndevices in all public areas that sweep, mop and sanitize, 24\/7<\/li><li>Meticulous cleaning and very\ngood room ventilation during the hours between stays.<\/li><li>Checking the operation of\nwashing machines (in terms of temperature used and dosage of detergents)<\/li><li>Adequate staff equipment\n(gloves, masks, robe, closed shoes)<\/li><li>Cleaning staff using a simple\nsurgical mask (or mask), gloves and a disposable waterproof robe. As long as\nthey work, the cleaning staff should not touch his mouth, nose or eyes with\ntheir hands, smoke or eat.<\/li><li>After removing the gloves, it\nis necessary to wash your hands thoroughly with soap and water. It is\nemphasized that the use of gloves does not replace hand washing, which is the\nmost important means of prevention<\/li><li>Discreet monitoring of\ncustomers with symptoms for managing by the administration<\/li><li>Infrequent room cleaning\nduring the stay (avoiding contact of cleaning workers with a possible case and\nfurther transmission).<\/li><li>Canceling change of clothing\nand towels, only at the request of the customer.<\/li><li>For departures, the following\nprotocol applies:&nbsp; Meticulous cleaning \u2013 disinfection (with a steam\ncleaner) on all the surfaces of the room and bathroom.<\/li><li>Decorative objects (pillows,\nbed linen) have been removed<\/li><li>Commonly used multi-purpose\nitems such as guest directory, menu, magazines, mini-bar items have been\nremoved.<\/li><li>Installation of disposable\ncover (film) on the TV and air conditioning remote controls<\/li><li>Fabric surfaces (eg furniture\nupholstery) should be cleaned with a steam appliance (temperature&gt; 70.).<\/li><li>Opening doors and windows for\nnatural ventilation of the space daily.<\/li><li>Special signs\u2013 notes are\nrecommended to inform the customer about when and how the room was cleaned.<\/li><\/ul>\n\n\n\n<p>Linen room\u2013Laundry\nRoom<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Strict observance of the rules\nof hygiene by the personnel involved in the sorting of dirty linen using the\nappropriate MAP (special disposable apron over the uniform, gloves, and mask)<\/li><li>Used fabrics, bedding, and\ntowels must be placed in special, closed, marked bags or sacks in order to be\ntransported to the laundry area.<\/li><li>A process of careful\nseparation (marking) of dirty and clean linen is followed.<\/li><li>Trolleys for carrying closed\nbags with linen should be disinfected after each use.<\/li><li>Instructions for washing\nclothes in hot cycles (70oC or more) with the usual detergents have been given.<\/li><li>When storing clean clothing,\ncare is taken to be kept it in good and clean condition. The same applies when\ntransferring clothing-linen to use areas (rooms, restaurants, etc.).<\/li><\/ul>\n\n\n\n<p><strong>Catering services (dining room \/ common areas)<\/strong><\/p>\n\n\n\n<p>These\ninclude buffet breakfast rooms, open and closed bars<\/p>\n\n\n\n<p><strong>Mills \/ kitchen:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Compliance of HACCP guidelines\nand procedures<\/li><li>Receiving goods by specific\nstaff that always wears gloves and a mask.<\/li><li>Care has been taken to keep\nthe distance between kitchen workers in accordance with the requirements of the\nhealth authorities, as they apply each time.<\/li><li>Only authorized personnel is\nallowed to enter the kitchen area . In case this cannot be avoided, the visitor\nshould be provided with appropriate personal protective equipment, which will\nbe available at the entrance of the kitchen.<\/li><\/ul>\n\n\n\n<p><strong>Water \/ sewerage network<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Cleopatra Collection Hotels &nbsp;has complied with the circular of the Ministry\nof Health&nbsp;<strong>\u201cProtection of Public Health by the corona SARS-COV-2 in the\nwater supply and sewerage systems\u201d<\/strong><\/li><li>In case the tourist\naccommodation remains out of operation for more than one month, during their\nreopening, the steps described in the instruction should be followed:&nbsp;<strong>\u201cESGLI\nGuidance for managing Legionella in building water systems during the COVID-19\npandemic\u201d<\/strong>.<\/li><\/ul>\n\n\n\n<p><strong>Sewerage<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>It is recommended to use\nstandard and well-ventilated pipes, such as wells with odor traps and return\nvalves on taps and sprayers.<\/li><li>Odor traps (siphons) should\nwork properly and continuously. In other words, they should always have water\ninside. In case the space is not used for a long time, water should be added\neither by adding it directly to the odor traps or by opening \/ operating the\nconnected devices. This should be done at regular intervals depending on how\nquickly the water evaporates from the odor traps (eg every 3 weeks).<\/li><\/ul>\n\n\n\n<p><strong>Air conditioning and space ventilation<\/strong><\/p>\n\n\n\n<p>The\nprovisions of the relevant circular of the Ministry of Health \u201cTaking measures\nto ensure public health from viruses and other infections when using air\nconditioning units\u201d, with emphasis on non-recirculation of air and good natural\nventilation in rooms and other operating systems (shutdown air conditioning\nwhen the doors are <\/p>\n\n\n\n<p><strong>Common areas (closed)<\/strong><\/p>\n\n\n\n<p>Cleopatra\nCollection Hotels\u2019 common areas include lobby &amp; seating.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Operation of these spaces in\naccordance with the current legal framework.<\/li><li>Recommendation to avoid the\nuse of elevators. Disinfectants have already been installed at the entrances\nand a recommendation for use at the entrance and exit. Frequent cleaning of\nelevators with emphasis on frequently touched surfaces (handles, knob, etc.)<\/li><li>Markings\/ Signs to remind\ncustomers to keep their distance \u2013 applying measures such as floor tapes, cones\nor other means to keep their distance.<\/li><li>Hand sanitizers have already\nbeen installed in all public areas.<\/li><li>Furniture has been moved to\navoid overcrowding in public areas (4 people \/ 10 sqm)<\/li><li>Users of the shared W.C. will\nbe asked to empty the basins with the lid closed. In this way, the restriction\nof the transmission through the vapors from the toilet at the time of\nevacuation is sought.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Action Plan The aim of the action plan is to prevent the occurrence and effective management of suspicious cases in order to limit the expansion to the staff and tenants. The action plan complies with the recommendations of EODY and will be revised according to developments. With the action plan, it is presented in writing, the measures to prevent and manage suspicious cases from the tourist accommodation through protocols. &nbsp;In particular: The management of the accommodation (Cleopatra Collection Hotels) appoints as coordinator for the supervision of the protocol\u2019s application the General Manager and CEO of the group Mr. Alexandros Zafiropoulos. The fact that the staff is trained in compliance with the protocol or the individual protocols per department of the accommodation is reflected with a corresponding report of the individuals; the duration and the manner of training (eg distance learning, training from outside accredited partner, etc.). The e-learning method is considered necessary and mandatory for all employees. Cleopatra Collection Hotels &nbsp;has already entered into a collaboration with a specialist physician (Mrs. Ioanna Chartomatzidou), who acts on the instructions of EODY for the control of COVID-19 and in particular, is trained in taking a nasopharyngeal sample for molecular testing from a suspected case. At the same time, in the context of telemedicine, he has the ability to monitor his suspected case and close contacts. Suspected case management plan In particular, for the management of a suspicious case, the plan for dealing with a suspicious case according to EODY is followed. The General Manager,&nbsp;Mr.Alexandros Zafiropoulos, is appointed responsible&nbsp;for the implementation of the case management plan from the accommodation. Cleopatra Collection hotels have the obligation to disclose contact details to the competent department of the Ministry of Health \/ EODY: the person in charge of the implementation of the suspected case management plan, the physician who cooperates with the secondary health care provider. Accommodation staff Responsible statement of each staff member that he \/ she has been informed about the COVID-19 hygiene and case management protocols related to his \/ her area of \u200b\u200bresponsibility. Training plan (by telephone training on mobile or tablet) until July 15 for one person per service (individual protocol) of the accommodation, which will then educate the training to the other staff. Education is at least related to the following: The sources and modes of transmission of the virus Information procedures for hotel officials and customers themselves Behavior and actions in case of illness by staff Methods and practices of cleaning and disinfecting the identified points based on the risk and the possibility of transmitting the disease Methods of communication and approach of visitors Maintaining the basic measures to avoid transmitting the virus by diligent and regular hand washing, avoiding handshakes, keeping distance, avoiding contact of hands with eyes, nose and mouth and respiratory hygiene Maintaining training files and documenting recruitment for each employee Each staff member must strictly adhere to the basic protection measures against COVID-19: practicing thorough hand hygiene, physical distancing by customers and other staff, in all workplaces, hotel areas and rest areas, avoiding touching the face and general personal and respiratory hygiene. Lucy Hotel has already provided each member of the staff with adequate Personal Protective Equipment and ensuring the continued adequacy of their supplies. Staff must stay at home and seek medical attention if they have symptoms of the disease, notifying the health care provider of the accommodation. A person with symptoms is excluded from work and returns to work if the laboratory test is negative. It is recommended that staff has their temperature monitored every morning as part of their individual responsibility. Careful monitoring of staff may follow depending on the epidemiological picture of the local community\/area. If a staff member comes in contact with a case, he must report it immediately to the health manager of the accommodation and be removed from work. Accommodation log file and event book&nbsp; For the purposes of public health, the accommodation management keeps a computer file of the staff members and all the people who stayed at the hotel \u2013 name, nationality, date of arrival and departure, contact details (address, phone, e-mail) -, to make it possible to communicate with close contacts in the event of a COVID-19 crash, which may be identified afterwards. Particular attention is paid to the General Regulation on Personal Data Protection (GDPR) and to inform all visitors that a file is kept for reasons of public health protection. It is necessary to record and update the service book and events. Contact The accommodation must notify the measures and requirements of the Action Plan to all internal and external bodies \/ partners (employees, tenants, contractors, suppliers, visitors and the general public) and interested parties. The website of Cleopatra Collection Hotels in the special section COVID-19, has posted the measures and the new policy of the accommodation for taking increased hygiene measures, changes in operating hours of common areas, modification of check-in \/ check-out duration. Respectively, it may follow further information with the available means inside the accommodation (eg in public TVs, in room TVs, markings \/ sign sat the entrance to the individual public areas and printed information in the reception). Cleopatra Collection Hotels services Reception service (reception desk \/ concierge) Staff complies with all the necessary hygiene measures (hand washing), keeps a distance of at least one meter from customers (avoids handshakes, etc.) and follows the rules of hygiene. When requested, it is possible to: a) to inform visitors about the policy of the accommodation and the measures it has taken to deal with any incidents, b) to provide useful information for health providers, public and private hospitals, reference hospitals for COVID-19, pharmacies etc. in the area and c) provision of Personal Protective Equipment. Special equipment (medical kit) for the occurrence of an incident, such as gloves and disposable masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer. Staff &nbsp;is &nbsp;able to recognize customer symptoms and report them directly to the health care provider. Separator glass has been placed on the reception desk (to avoid contacts) In the reception desk there is an antiseptic for use by the customer Regular disinfection of reception desks are in order. In order to maintain distances, the accommodation applies a suitable configuration of reception (reception desk), addition of floor marking at a distance of two meters where the customer will stand \/ appropriate distance marking in the waiting area, proper arrangement of furniture and proper queue management to reduce waiting time. Avoid overcrowding during check-in \/ check-out There is an online application available (alternatively) for check in-check out (mobile-concierge), as well as a web reception service It is possible to check-in outdoor or privately (in room) Contactless (with credit card POS) payment of accommodation expenses (acceptance of cash in exceptional cases), emailing bills, invoices and receipts. is recommended Disinfection of keys\u2013they are placed in a special container for disinfection. Extension of check-out and check-in between stays (check out until 11.00 am and check in from 15.00 pm). This change in the time interval between each check in and checkout is mandatory to ensure that between different customers the room is thoroughly cleaned and disinfected, as well as that adequate natural ventilation of the space is followed. It is forbidden for non-residents to enter the rooms Floor services (cleaning, disinfection, housekeeping), rooms and common areas &nbsp;Cleaning and disinfection program (see relevant EODY Instructions) Special instructions for cleaning in case of an accident (see relevant EODY Instructions). Reinforcement of sanitary services in all public areas and especially in \u201chigh risk\u201d objects (eg knobs, elevator knob) Use of robotic cleaning devices in all public areas that sweep, mop and sanitize, 24\/7 Meticulous cleaning and very good room ventilation during the hours between stays. Checking the operation of washing machines (in terms of temperature used and dosage of detergents) Adequate staff equipment (gloves, masks, robe, closed shoes) Cleaning staff using a simple surgical mask (or mask), gloves and a disposable waterproof robe. As long as they work, the cleaning staff should not touch his mouth, nose or eyes with their hands, smoke or eat. After removing the gloves, it is necessary to wash your hands thoroughly with soap and water. It is emphasized that the use of gloves does not replace hand washing, which is the most important means of prevention Discreet monitoring of customers with symptoms for managing by the administration Infrequent room cleaning during the stay (avoiding contact of cleaning workers with a possible case and further transmission). Canceling change of clothing and towels, only at the request of the customer. For departures, the following protocol applies:&nbsp; Meticulous cleaning \u2013 disinfection (with a steam cleaner) on all the surfaces of the room and bathroom. Decorative objects (pillows, bed linen) have been removed Commonly used multi-purpose items such as guest directory, menu, magazines, mini-bar items have been removed. Installation of disposable cover (film) on the TV and air conditioning remote controls Fabric surfaces (eg furniture upholstery) should be cleaned with a steam appliance (temperature&gt; 70.). Opening doors and windows for natural ventilation of the space daily. Special signs\u2013 notes are recommended to inform the customer about when and how the room was cleaned. Linen room\u2013Laundry Room Strict observance of the rules of hygiene by the personnel involved in the sorting of dirty linen using the appropriate MAP (special disposable apron over the uniform, gloves, and mask) Used fabrics, bedding, and towels must be placed in special, closed, marked bags or sacks in order to be transported to the laundry area. A process of careful separation (marking) of dirty and clean linen is followed. Trolleys for carrying closed bags with linen should be disinfected after each use. Instructions for washing clothes in hot cycles (70oC or more) with the usual detergents have been given. When storing clean clothing, care is taken to be kept it in good and clean condition. The same applies when transferring clothing-linen to use areas (rooms, restaurants, etc.). Catering services (dining room \/ common areas) These include buffet breakfast rooms, open and closed bars Mills \/ kitchen: Compliance of HACCP guidelines and procedures Receiving goods by specific staff that always wears gloves and a mask. Care has been taken to keep the distance between kitchen workers in accordance with the requirements of the health authorities, as they apply each time. Only authorized personnel is allowed to enter the kitchen area . In case this cannot be avoided, the visitor should be provided with appropriate personal protective equipment, which will be available at the entrance of the kitchen. Water \/ sewerage network Cleopatra Collection Hotels &nbsp;has complied with the circular of the Ministry of Health&nbsp;\u201cProtection of Public Health by the corona SARS-COV-2 in the water supply and sewerage systems\u201d In case the tourist accommodation remains out of operation for more than one month, during their reopening, the steps described in the instruction should be followed:&nbsp;\u201cESGLI Guidance for managing Legionella in building water systems during the COVID-19 pandemic\u201d. Sewerage It is recommended to use standard and well-ventilated pipes, such as wells with odor traps and return valves on taps and sprayers. Odor traps (siphons) should work properly and continuously. In other words, they should always have water inside. In case the space is not used for a long time, water should be added either by adding it directly to the odor traps or by opening \/ operating the connected devices. This should be done at regular intervals depending on how quickly the water evaporates from the odor traps (eg every 3 weeks). Air conditioning and space ventilation The provisions of the relevant circular of the Ministry of Health \u201cTaking measures to ensure public health from viruses and other infections when using air conditioning units\u201d, with emphasis on non-recirculation of air and good natural ventilation in rooms and other operating systems (shutdown air conditioning when the doors are Common areas (closed) Cleopatra Collection Hotels\u2019 common areas include lobby &amp; seating. Operation of these spaces in accordance with the current legal framework. Recommendation to avoid the use of elevators&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-1745","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cleopatrahotels.com\/index.php?rest_route=\/wp\/v2\/pages\/1745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleopatrahotels.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cleopatrahotels.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cleopatrahotels.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cleopatrahotels.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1745"}],"version-history":[{"count":6,"href":"https:\/\/cleopatrahotels.com\/index.php?rest_route=\/wp\/v2\/pages\/1745\/revisions"}],"predecessor-version":[{"id":1837,"href":"https:\/\/cleopatrahotels.com\/index.php?rest_route=\/wp\/v2\/pages\/1745\/revisions\/1837"}],"wp:attachment":[{"href":"https:\/\/cleopatrahotels.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}